AC21 - 3 Key Skills for Effective Written Communications
Recorded On: 06/07/2021
SWRCB Waste Water CEUs: 0.075 Grades III - V only
CWEA Contact Hours: 1.8 contact hours towards CWEA's Collection System Maintenance, Environmental Compliance Inspector, Laboratory Analyst and Mechanical Technologist certifications.
Master these skills for effective written communications, and you'll climb the corporate ladder quickly; lack these skills, and you'll barely get off the ground.
Craft a brief and effective email subject line.
Use a smart phone's dictation feature to help minimize typing effort.
Use PowerPoint to edit/annotate photos to convey messages more clearly.
Ms. Linda Leong is a Process Engineer with SFPUC and has been an active member of CWEA, SF Bay Section, Professional Development Committee since 2000. She has an M.S. in Environmental Engineering, a B.S. in Chemical Engineering and Materials Science. She is registered as a Civil Engineer in California and has served on the NFPA Technical Committee "Wastewater Treatment Plants" since April 2006. Linda's approach to “seek first to understand” is a primary reason that she is considered a key “go to” person in her organization.
Kaitlin Zusy Gellerman, PE
Black & Veatch
Kaitie has been working at Black and Veatch for nine years. She graduated from UC Irvine in 2011 with a Bachelor’s Degree in Civil Engineering. She has worked on the design and construction for various wastewater treatment plants, recycled water treatment plants, drinking water treatment plants and pump stations. She is currently on the CWEA San Francisco Bay Section Board and active in her local CWEA section. Outside of work she loves skiing (cross country & downhill), hiking, backpacking, camping, hanging out with friends, softball, and reading.
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