AC26 Communicate Like a Leader: Practical Tools for Managing Projects and Expectations
Recorded On: 04/07/2026
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- Non-member - $45
- Member - $35
CWEA Members: $35.00
Non-Members $45.00
CWEA Contact Hours: 1.0 contact hours towards CWEA Certifications: ALL
Strong communication is not just about presenting information. It is about helping work move forward.
Early in their careers, many professionals discover that projects rarely stall because of technical challenges. More often, they slow down because expectations were unclear, updates were not shared, or stakeholders were left guessing about progress.
In this practical and engaging session, David Garrison shares communication strategies that help professionals keep projects on track, maintain trust with stakeholders, and guide tasks to completion.
Drawing from more than a decade working with associations, public agencies, and consulting teams, David explores how small communication habits can dramatically improve collaboration. Participants will learn how proactive updates, clear expectations, and simple communication rhythms can strengthen relationships and prevent misunderstandings before they occur.
Through real examples and interactive discussion, participants will leave with tools they can apply immediately to improve their effectiveness as communicators and project contributors.
Because in professional environments, the difference between frustration and trust is often just one message sent at the right time.
Learning Objectives:
Use simple communication strategies that keep projects moving forward
Set clear expectations with stakeholders and team members
Share updates that build trust and transparency
Apply practical tools to improve follow-through and accountability
AC26 Recorded Sessions Sponsored By:
David Garrison
Outreach and Communications Lead
West Yost
David Garrison is the Outreach and Communications Lead at West Yost, a water resource management firm dedicated exclusively to water. With more than 15 years of experience in communications, engagement, and strategic facilitation, David has worked closely with associations, public agencies, and consulting teams to strengthen collaboration and alignment.
Earlier in his career, David served as a Creative and Communications Director within an Association Management Company, supporting multiple professional organizations and their volunteer leadership. That experience shaped his practical approach to communication, focusing on clarity, transparency, and building trust across teams.
Today, David works with organizations to improve communication practices that help projects move forward and help teams work together more effectively.
Richard H. Hyle, CSM 4
Sewer Collections Superintendent
San Bernardino Municipal Water Department
Registrants who view the live webinar to see the slides and hear the audio and then enter the correct attention check code (directions below)1.0 contact hours towards CWEA's Contact Hours. ALL
To receive your contact hours for viewing the live webinar, please note the one (1) attention check code that will be displayed during the webinar in the top left or right corner of the presentation for approximately 90 seconds. Please enter this code in the Attention Check Code component under the "Contents" tab.
Please note, all user activity of CWEA certification holders on the Online Wastewater Education Network is subject to the CWEA Code of Ethics standards for professional conduct and ethics. Certification holders should receive credit for a training only once within the same contact hour period. Any attempt to undermine the certification process may be subject to ethics procedures and possible sanctions. It is not possible to receive contact hours for both attending the live webinar and viewing the recording.
Once you have entered the correct attendance check code, you will be able to create and download an electronic "Certificate of Completion" under the "Contents" tab.
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